The U.S. government launched a revamped online passport renewal system in September 2024, streamlining a process that had remained largely unchanged for half a century. According to a Wall Street Journal report by Ben Cohen, the new system is already handling nearly 50% of all passport renewals. This marks a significant step in technological innovation for a government agency not typically associated with cutting-edge advancements. The report explores how a team of government employees successfully modernized this crucial service, offering a more efficient and user-friendly experience for American citizens.