Hertz and other car rental agencies are increasingly relying on scanners that use high-res imaging and AI to flag even tiny blemishes, angering some customers (Gabe Castro-Root/New York Times)
155d ago
Technology
Techmeme

Hertz and other car rental agencies are increasingly employing high-resolution imaging and AI-powered scanners to detect even minor blemishes on returned vehicles. This practice is generating dissatisfaction among customers, who are often charged for pre-existing or negligible damage. The heightened scrutiny raises concerns about fairness and transparency in the rental car industry's damage assessment processes, potentially leading to disputes and increased costs for consumers.