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Hertz and other car rental agencies are increasingly relying on scanners that use high-res imaging and AI to flag even tiny blemishes, angering some customers (Gabe Castro-Root/New York Times)

155d ago
Technology
Techmeme
Technology and innovation
Hertz and other car rental agencies are increasingly employing high-resolution imaging and AI-powered scanners to detect even minor blemishes on returned vehicles. This practice is generating dissatisfaction among customers, who are often charged for pre-existing or negligible damage. The heightened scrutiny raises concerns about fairness and transparency in the rental car industry's damage assessment processes, potentially leading to disputes and increased costs for consumers.
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